Auto Sizing

No posts. Show all posts
No posts. Show all posts
Subscribe to: Posts (Atom)

When Slippage is Bad

Slippage is the practice of offering something - a discount coupon, a voucher for future service, a cup of coffee, etc. - knowing that a lar...

  • The Slow Slide into Shittiness
    By now in your career you've probably been employed by, hired, partnered with, or competed against a company that was bought out by anot...
  • 'My' Customers
    One of the biggest and most destructive mistakes that any manager can make is to let an employee think of any Customer as 'theirs'. ...
  • When Something Goes Wrong
    Errors happen, and one complaint screams louder than thirty compliments. To turn a negative into a positive: An angry Customer wants to kno...