Not an actual post, since today is Sunday, but something you absolutely must watch:
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When Slippage is Bad
Slippage is the practice of offering something - a discount coupon, a voucher for future service, a cup of coffee, etc. - knowing that a lar...
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If you are like many managers, you have a hard time delegating tasks - at least until you are overwhelmed, at which point you may shed tasks...
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Errors happen, and one complaint screams louder than thirty compliments. To turn a negative into a positive: An angry Customer wants to kno...
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When you hire someone, make sure that they're smarter than you are. If they're not, why not just do it all yourself? If you want you...
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