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When Slippage is Bad
Slippage is the practice of offering something - a discount coupon, a voucher for future service, a cup of coffee, etc. - knowing that a lar...
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By now in your career you've probably been employed by, hired, partnered with, or competed against a company that was bought out by anot...
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Have a team member who is absent more than you’d like? Buy lunch for everyone on the day they don’t show up, and only that day. Repeat if ...
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One of the biggest and most destructive mistakes that any manager can make is to let an employee think of any Customer as 'theirs'. ...
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