- Thank Customers for doing business with you.
- Make quarterly follow-up calls to see if each service is doing what your Customers need it to do.
- Do they need additional training? (Remember, it’s free.)
- Would they recommend you?
- Are they expecting a baby, just get promoted, recently married, just returned from an interesting vacation?
- Send a hand-written note or card to tell your Customers that you value their business.
- The most powerful tool in your marketing arsenal is a Customer referral. Give your Customers a reason to brag about you and they will spread the word.
-
If you are like many managers, you have a hard time delegating tasks - at least until you are overwhelmed, at which point you may shed tasks... -
Errors happen, and one complaint screams louder than thirty compliments. To turn a negative into a positive: An angry Customer wants to kno...
-
When you hire someone, make sure that they're smarter than you are. If they're not, why not just do it all yourself? If you want you...
No comments:
Post a Comment