Every task should be done by the least expensive person who is capable of performing that task effectively and efficiently.
In other words, if you are an IT Manager who spends 4 or 5 hours to save the company $200 on its monthly phone bill, you have actually cost the company money... plus avoided doing the job that you are actually paid to do.
In the end, it's all about effective delegation. If you can't do it, you can't look yourself in the mirror and call yourself a manager.
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