I POUNCE on internal and external requests.
I RECORD EVERY CUSTOMER CONTACT.
I don’t answer questions – I ADDRESS NEEDS.
I don’t say ‘No’ – I PRESENT OPTIONS.
I give a specific BY WHEN.
If I’ll be late to the plate, I SAY SO SOONEST.
If in doubt, I CALL. (If I wonder if I should call, I CALL.)
I CONFIRM that it works.
I GET AGREEMENT that I ADDRESSED THE NEED.