- Thank Customers for doing business with you.
- Make quarterly follow-up calls to see if each service is doing what your Customers need it to do.
- Do they need additional training? (Remember, it’s free.)
- Would they recommend you?
- Are they expecting a baby, just get promoted, recently married, just returned from an interesting vacation?
- Send a hand-written note or card to tell your Customers that you value their business.
- The most powerful tool in your marketing arsenal is a Customer referral. Give your Customers a reason to brag about you and they will spread the word.
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