Customer Appreciation

  • Thank Customers for doing business with you. 
  • Make quarterly follow-up calls to see if each service is doing what your Customers need it to do. 
  • Do they need additional training? (Remember, it’s free.) 
  • Would they recommend you? 
  • Are they expecting a baby, just get promoted, recently married, just returned from an interesting vacation? 
  • Send a hand-written note or card to tell your Customers that you value their business. 
  • The most powerful tool in your marketing arsenal is a Customer referral. Give your Customers a reason to brag about you and they will spread the word.

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